- Homecare service
SeeAbility Oxfordshire Support Service
Report from 8 January 2024 assessment
Contents
Ratings
Our view of the service
SeeAbility Oxfordshire Support Service is a supported living service providing personal care to 5 people at the time of the inspection. The service can support up to 6 people with each person living in their own accommodation. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. Inspection activity started on 23 January 2024 and ended on 29 January 2024. We visited the location’s service on 23 January 2024. We spoke with 1 person, 2 relatives and 6 staff during the assessment. We reviewed 3 people’s care records and, 3 staff recruitment records as well as general records for the service.
People's experience of this service
People were supported by staff who knew them well and staff who had been recruited safely. Staff understood people's risks and the strategies implemented to reduce these known risks. People or their representatives were informed of changes or incidents that effected them. Relatives felt communication could be improved. However, important information was shared in a timely manner.