We carried out a review of the data available to us about Ewer Court on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Ewer Court, you can give feedback on this service.
We found the following examples of good practice:
There was a cleaning schedule in place and regular audits were undertaken to ensure the environment was clean and hygienic to reduce the risk of infections.
The manager had oversight of testing and vaccinations for COVID-19, for both people living at Ewer Court and for staff.
Staff had access to an app on their mobile phones where advice and information on COVID-19 was regularly updated by the provider. Regular virtual meetings with the provider took place to discuss any questions or new guidance, and this was cascaded to staff and people living at the service.
Contingency plans were in place in case of sudden and extreme staff shortages. The manager told us that this included ensuring people’s care and support plans were up to date.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
People’s experience of using this service:
The service had been developed and designed in line with the values that underpin the CQC Registering the Right Support policy and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning and physical disabilities using the service can live as ordinary a life as any citizen.
People using this service were safe. Staff understood safeguarding procedures and how to report concerns. Risks to people were assessed and managed, without restricting their freedom.
The service employed enough staff with the skills and knowledge to meet people’s needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible: the polices and systems in the service supported this practice.
People were clear about who they should contact if they had any queries or concerns and were confident these would be dealt with.
Staff were aware of the vison and values of the company and applied these in their day to day roles ensuring people received person centred care.
Systems were in place to assess the quality of the service and ensure risks and regulatory requirements were being understood and managed. Where things had gone wrong, systems were in place to learn from such incidents and improve the service.
Rating at last inspection: This is the first inspection of the service since it was registered with the Care Quality Commission (CQC) on 30 April 2018.
Why we inspected: This was a planned inspection to rate the service.
Follow up: We will continue to monitor all intelligence received about this service to ensure that the next planned inspection is scheduled accordingly.