Crusader Surgery

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We assessed all 5 quality statements from this key question. Our overall rating for this key question is good. We found the provider was caring to people using the service, their own staff, and the partner organisations they worked with to deliver their services. This was evidenced in their processes, systems, and talking with people that utilised their services.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People told us they were treated with kindness and respect, and their privacy and dignity were protected. We spoke with organisations that received services from the practice.

Staff and leaders were positive about their processes to treat people with kindness and respect and evidenced how they cared for by staff at the practice.

People told us their care support and treatment needs met their preferences as individuals.

Staff and leaders told us they used protocols and templates when caring for people to ensure people were treated as individuals.

The protocols shared by the provider showed people's preferences and protected characteristics were taken into consideration when caring and treating them.

People told us they were given choices during their care and treatment.

Staff and leaders confirmed they gave people choices during their care and treatment and recorded this in peoples records.

Peoples records confirmed they had been provided choices and encouraged to have independence when making decisions about their care.

People told us their immediate needs were met during their consultations.

Staff explained how they responded to people’s immediate needs to minimise any discomfort, concern or distress. We were shown examples in peoples records where actions had been taken.

Staff told us that leaders had agreed flexible working patterns with staff to promote staff wellbeing. Another member of staff told us how the leaders had acquired specialist equipment to support them at work.

We saw evidence of posters on staff notice boards and in meeting minutes that the leaders at the practice promoted the well-being of their staff.