Treetops Nursing Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were encouraged by staff to remain as independent as possible and were given appropriate support to do so. Care plans promoted people’s right to independence and choice. People told us they were supported to make choices. People were encouraged to take part in activities.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People told us they were supported to make choices. In relation to food, one person told us, “There is always a choice.” Another person told us it was their “personal choice” about what activities they took part in at the service. Another person told us, “I can get out when I want to.”

Staff promoted people's independence with their daily living skills. Staff explained how they encouraged people to complete tasks they were able to do themselves. Staff told us they explained what support they were going to provide to a person before starting the support. They also gave examples of giving people day to day choices.

People were encouraged to take part in activities. We saw activities were arranged for people to join in with if they wanted to do so. A range of different activities were scheduled throughout the week. People told us, “We play bingo, I really enjoy it” and, “I like to join in the activities.” People were prompted and encouraged to eat by themselves. For example, 1 person was not eating their meal. A member of staff sat with them, encouraged them and supported them to use their fork to eat themselves.

Care plans promoted people’s right to independence and choice. Care plans identified where staff should enable people to do things for themselves where possible. Care plans were reflective of people’s right to choice and were sympathetic to people’s situations and the choices they made around their care.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.