CC Health Care Limited

Updated 26 October 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was carried out by one inspector.

Service and service type:

This service is a small domiciliary care agency. It provides personal care to people living in their own houses and flats. It provides a service to older adults, and younger disabled adults. At the time of our inspection, there were four people using the service.

The service had a manager registered, who was also one of the directors of the registered provider with the Care Quality Commission. This means that they are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

We gave the service 48 hours’ notice of the inspection visit because it is small and we needed to be sure that someone would be available to provide the information we needed for our inspection.

Inspection site visit activity started and ended on 11 September 2019. We visited the office location to see the registered manager/provider and to review care records and policies and procedures.

What we did:

Prior to the inspection we reviewed any notifications we had received from the service. A notification is information about important events which the service is required to tell us about by law.

We asked the service to complete a Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed any information about the service that we had received from members of the public and external agencies.

During the inspection we looked at records relating to three people’s care, three staff recruitment records, training records and complaints. We also looked at what audits and systems they had in place to check on the quality of service provided. We spoke with the registered manager. We also went to visit two people in their own homes.

Updated 26 October 2019

About the service

CC Health Care Limited is a Domiciliary Care service is a domiciliary care agency. It provides personal care to people living in their own houses and flats. It provides a service to older adults and younger adults. At the time of our inspection the service was supporting four people.

People’s experience of using this service and what we found

People who used the service and relatives were positive about the service provided. One person told us, “I am more than happy, we have a brilliant relationship with all the [staff].”

People who used the service were protected from bullying, harassment, avoidable harm and abuse by staff that were trained to recognise abusive situations and knew how to report any incidents they witnessed or suspected. People were protected by staff that had been safely recruited.

Risks were assessed, and steps have been put in place to safeguard people from abuse. Risks to individual people had been identified and action had been taken to protect people from harm. Staffing levels were sufficient to keep people safe.

People received effective care from staff that had the knowledge and skills they needed to carry out their roles. People were supported with their medicines in a way that ensured that people received them safely. People were supported to eat and drink enough to maintain a balanced diet. People were also supported to maintain good health and access healthcare services.

We saw examples of positive and caring interaction between the staff and people using the service. We saw that there was a positive caring attitude shown to people who used the service. People were able to express their views, staff listened to what they said and took action to ensure their decisions were acted on. Staff protected people’s privacy and dignity.

People received care that was personalised and responsive to their needs. Care plans were person centred. Staff continually identified and reviewed people’s changing needs to better support good physical and mental health.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were consulted over their care needs and were actively encouraged to make their own decisions.

The service was well led by a knowledgeable manager who strove to improve the quality of the service people received. People using the service told us that the manager was open, supportive and had good management skills. The manager monitored the quality of service the organisation offered people.

Rating at last inspection: Because this is a new service that has not been inspected, this service has not been rated.

This service was registered with us on 1 June 2018 and this is the first inspection.

Why we inspected: This was their first planned comprehensive inspection following their registration.