We carried out a review of the data available to us about CC Health Care Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about CC Health Care Limited, you can give feedback on this service.
CC Health Care Limited is a Domiciliary Care service is a domiciliary care agency. It provides personal care to people living in their own houses and flats. It provides a service to older adults and younger adults. At the time of our inspection the service was supporting four people.
People’s experience of using this service and what we found
People who used the service and relatives were positive about the service provided. One person told us, “I am more than happy, we have a brilliant relationship with all the [staff].”
People who used the service were protected from bullying, harassment, avoidable harm and abuse by staff that were trained to recognise abusive situations and knew how to report any incidents they witnessed or suspected. People were protected by staff that had been safely recruited.
Risks were assessed, and steps have been put in place to safeguard people from abuse. Risks to individual people had been identified and action had been taken to protect people from harm. Staffing levels were sufficient to keep people safe.
People received effective care from staff that had the knowledge and skills they needed to carry out their roles. People were supported with their medicines in a way that ensured that people received them safely. People were supported to eat and drink enough to maintain a balanced diet. People were also supported to maintain good health and access healthcare services.
We saw examples of positive and caring interaction between the staff and people using the service. We saw that there was a positive caring attitude shown to people who used the service. People were able to express their views, staff listened to what they said and took action to ensure their decisions were acted on. Staff protected people’s privacy and dignity.
People received care that was personalised and responsive to their needs. Care plans were person centred. Staff continually identified and reviewed people’s changing needs to better support good physical and mental health.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were consulted over their care needs and were actively encouraged to make their own decisions.
The service was well led by a knowledgeable manager who strove to improve the quality of the service people received. People using the service told us that the manager was open, supportive and had good management skills. The manager monitored the quality of service the organisation offered people.
Rating at last inspection: Because this is a new service that has not been inspected, this service has not been rated.
This service was registered with us on 1 June 2018 and this is the first inspection.
Why we inspected: This was their first planned comprehensive inspection following their registration.