Bevan Group Practice

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs. We assessed 2 quality statements from the responsive key question for this assessment. This included listening to and involving people and equity in access. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Patients responded positively in the national GP patient survey for questions related to the healthcare professional being good or very good at listening to them, treating them with care and concern and involving them as much as they wanted in decisions about their care. Information was available at the service and online so that people knew how to give feedback about their experiences of care and support, including how to raise any concerns or issues. The service had a patient liaison role to support patients if they were dissatisfied with their care and treatment or if they wanted to make a formal complaint. The service monitored patient views via the NHS Friends and Family Test and NHS online feedback. During the assessment we met with two members of the practice Patient Participation Group (PPG) and the feedback we received was extremely positive. Meetings were held quarterly and were attended by the management team. We were told that relationships between the PPG and the practice were good, they could make suggestions and improvements which would be acted upon.

People could access services when they needed to, for example digital, language, home visits and disability. Physical premises and equipment were accessible, and people were given support to overcome barriers to ensure equal access. Staff and leaders used people’s feedback and other evidence to actively seek to improve access. When changes to services were made, equity of access was considered. Patients responded positively in the GP Patient Survey for questions related to their overall experience of contacting the service. However, there was less positive feedback for how easy it was to get through on the service telephone.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.