Downton Surgery

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

The practice ensured their patients were central to their planning and delivery of local health provision. Patients were able to access care, support and treatment. There were appropriate facilities and flexibility of appointments to try to support and facilitate the personal needs of patients and protected equality characteristics.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People were actively encouraged to share their experiences of the services. The practice performed well in the friends and family test with achieving 74% (January 2024) of respondents stating that were extremely or likely to recommend the practice. The practice had a specific website to capture requests for information and comments. They had also reviewed and improved their website installing accessibility features of altered size and text to speech to assist people with a visually impairment. Staff were able to text people directly from their clinical system aiding timely and appropriate communication. The practice was able to contact over of 87% of their patients by text. We saw patients had been offered the opportunity to speak directly with members of the management team to discuss their individual concerns and try and resolve them.

Staff told us, they listened and responded to peoples experience of the service and made changes to try to ensure they had equity in their experiences such as registering as an Armed Forces friendly GP Practice and denoting clinical notes to alert staff to individual’s needs. There is also a named care coordinator appointed to support people with learning disabilities and/or for people who received support from a carer.

There were established systems in place to capture people’s experiences of the service by providing informal feedback or recording a complaint. The practice team considered all feedback including the findings of the national GP survey. They acknowledged challenges with the availability of GP and nurse appointments. However, their patients reported high levels of satisfaction with the accessibility of the service and the care and treatment provided by staff. Their satisfaction levels consistently exceeded the local and national averages.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.