Background to this inspection
Updated
20 August 2021
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection was carried out by one inspector.
Service and service type
This service provides care and support to people living in their own property, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave the service 24 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.
What we did before the inspection
The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We reviewed information we had received about the service since it was registered and used this information to plan our inspection.
During the inspection-
We spoke with the registered manager, deputy manager, assistant manager and a support worker. We spoke with a relative by telephone. We reviewed a range of records. This included one person’s care records, medicine records, audits, accidents, incidents and complaints. We looked at three staff files in relation to recruitment, inductions, training and staff supervision.
We gave people that used the service the opportunity to speak with us and that was declined.
After the inspection
We spoke with a support worker by telephone. We continued to seek clarification from the provider to validate evidence found. We looked at one person’s care records, policies, training records and team meeting minutes. We sought feedback from people using the service in the form of a questionnaire, which was completed and returned to us.
Updated
20 August 2021
About the service
Rhodsac Supported Living provides the regulated activity personal care to people living in their own homes. At the time of the inspection the service was supporting two people in two different properties, with the service’s registered office on the same site as one of the properties.
People’s experience of using this service and what we found
People told us they felt safe and were happy with the support provided, which was flexible and always available.
Risks to people were identified and mitigated, including infection control risks. Positive risk taking was supported. Systems were in place to safeguard people from the risk of abuse. Accident and incidents were recorded, and action taken to prevent reoccurrence.
Staff were suitably recruited, inducted, trained and supported. People had access to staff support when required and continuity of care was promoted.
People’s medicines were safely managed, and they were supported to access health professionals when required. People were supported to be independent, develop life skills, seek employment opportunities, access the community and leisure activities.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People’s cultural needs, choices and lifestyle were promoted which offered people person centred care. People were provided with the information to raise concerns and their feedback was sought on the service provided to them to bring about improvements.
The service was suitably managed by a committed, enthusiastic registered manager who was proactive in bringing positive changes to the service to benefit people. Auditing and spot checks of staff practice was taking place to enable them to identify and mitigate risks within the service. People and staff felt the service was well managed and the registered manager was accessible, approachable and available to them.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
The service’s was registered for the service user band learning disability and or autism. They were able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. People’s choices, independence, dignity, privacy and human rights were promoted. The management of the service promoted an inclusive service which empowered people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection
This service was registered with us on 30/19/2019 and this is the first inspection
Why we inspected
This was a planned inspection to provide a rating for the service.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.