Beekay Ltd

Updated 8 June 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by one Inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own home.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 24 hours' notice of the inspection. This was because the service is small and we wanted to be sure the registered manager would be available when we visited.

Inspection activity started on 5 May 2022 and ended on 10 May 2022. We visited the location's office on 5 May 2022.

What we did before the inspection

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We reviewed information we had received about the service since it registered with us. We used all of this information to plan our inspection.

During the inspection

We spoke with the registered manager. We reviewed a range of records. We looked at two staff files in relation to recruitment and staff supervision. We looked at three care plan records, policies, training data and quality assurance records. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the registered manager to validate evidence found. We spoke with two people and one relative, about their experience of the service. We spoke with two staff about working for the service.

Updated 8 June 2022

About the service

Beekay Ltd is a domiciliary care agency providing personal care to people in their own home. At the time of our inspection there were five people using the service.

Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People's experience of using this service and what we found

People, their relatives and staff told us Beekay Ltd provided care and support in a safe way. People had care plans and risk assessments in place. There were enough staff available to meet people's needs. People told us staff arrived at the scheduled time and always stayed for the specified period. People were supported to take their medicines safely. Incidents and accidents were reported, investigated and actions taken to prevent recurrence.

Infection control procedures were robust and regular checks were made to ensure all staff were working in safe ways. Staff had access to, and wore, correct personal protective equipment (PPE). Risks associated with COVID-19 for people and staff had been assessed and the service kept up to date with changing guidance. Staff testing was in line with guidance and everyone knew their responsibilities to protect people. Medicines were managed safely.

There were enough staff and recruitment was ongoing. Robust checks were made to ensure staff had the necessary skills and experience. Staff felt training was good and they were supported. Staff understood how to safeguard people from harm and abuse and were confident any concerns would be followed up by the registered manager and provider.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Consent was sought and where people needed support to make decisions the necessary legal process was followed.

People and their relatives told us staff were kind and caring. People were supported to be independent and be involved in their care. Staff were proud to work for Beekay Ltd and told us they enjoyed caring for people in their own homes.

Quality assurance systems were in place to monitor safety and to drive improvements. Systems were robust and checked all aspects of the service. The registered manager understood their responsibilities and people, their relatives and staff had confidence in them. The registered manager ensured the service was operating safely. The service worked well with external professionals and continued to build links within the community.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

This service was registered with us on 23 October 2019 and this is the first inspection.

Why we inspected

This inspection was carried out because the service had not been inspected since it was registered.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.