We carried out a review of the data available to us about Beekay Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Beekay Ltd, you can give feedback on this service.
Beekay Ltd is a domiciliary care agency providing personal care to people in their own home. At the time of our inspection there were five people using the service.
Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People's experience of using this service and what we found
People, their relatives and staff told us Beekay Ltd provided care and support in a safe way. People had care plans and risk assessments in place. There were enough staff available to meet people's needs. People told us staff arrived at the scheduled time and always stayed for the specified period. People were supported to take their medicines safely. Incidents and accidents were reported, investigated and actions taken to prevent recurrence.
Infection control procedures were robust and regular checks were made to ensure all staff were working in safe ways. Staff had access to, and wore, correct personal protective equipment (PPE). Risks associated with COVID-19 for people and staff had been assessed and the service kept up to date with changing guidance. Staff testing was in line with guidance and everyone knew their responsibilities to protect people. Medicines were managed safely.
There were enough staff and recruitment was ongoing. Robust checks were made to ensure staff had the necessary skills and experience. Staff felt training was good and they were supported. Staff understood how to safeguard people from harm and abuse and were confident any concerns would be followed up by the registered manager and provider.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Consent was sought and where people needed support to make decisions the necessary legal process was followed.
People and their relatives told us staff were kind and caring. People were supported to be independent and be involved in their care. Staff were proud to work for Beekay Ltd and told us they enjoyed caring for people in their own homes.
Quality assurance systems were in place to monitor safety and to drive improvements. Systems were robust and checked all aspects of the service. The registered manager understood their responsibilities and people, their relatives and staff had confidence in them. The registered manager ensured the service was operating safely. The service worked well with external professionals and continued to build links within the community.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This service was registered with us on 23 October 2019 and this is the first inspection.
Why we inspected
This inspection was carried out because the service had not been inspected since it was registered.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.