The Jovial Lodge

Updated 18 January 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

This inspection was carried out by 1 inspector.

Service and service type

The Jovial Lodge is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. The Jovial Lodge is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 24 hours’ notice of the inspection. This was because the service is small, and people are often out, and we wanted to be sure there would be people at home to speak with us.

What we did before the inspection

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used information gathered as part of monitoring activity that took place on 23 November 2022 to help plan the inspection and inform our judgements. We sought feedback from the local authority. We used all this information to plan our inspection.

During the inspection

We reviewed a person’s care records, including medicine administration details. We looked at staff recruitment and training records, the providers policies and governance procedures. We spoke with 1 person who used the service, the registered manager, 2 staff and the nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider. We also spoke with one professional who worked with the service.

Updated 18 January 2023

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

About the service

The Jovial Lodge is a residential care home providing personal care to 1 person at the time of the inspection. The service can support up to 6 people. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

Right Support

People had genuine choice and control over their own lives. The support people received focused on their strengths and abilities. This promoted their independence and meant people had a fulfilling and meaningful everyday life.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care

People received kind and compassionate care. Staff protected and respected people’s privacy and dignity. They understood and responded to people’s individual needs.

Staff understood how to protect people from poor care and abuse. People received care that supported their needs and aspirations, was focused on their quality of life, and followed best practice. People pursued interests and took part in activities that were tailored to them. The provider ensured people had opportunities to try new activities that enhanced and enriched their lives.

Right Culture

Staff knew and understood people well and were responsive to their needs. People were supported to recognise and achieve their aspirations and to live the life they chose. People and those important to them, including advocates, were involved in planning their care. The provider placed people’s wishes, needs and rights at the heart of everything they did.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 12 February 2020 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.