5 January 2023
During a routine inspection
About the service
The Jovial Lodge is a residential care home providing personal care to 1 person at the time of the inspection. The service can support up to 6 people. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
Right Support
People had genuine choice and control over their own lives. The support people received focused on their strengths and abilities. This promoted their independence and meant people had a fulfilling and meaningful everyday life.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care
People received kind and compassionate care. Staff protected and respected people’s privacy and dignity. They understood and responded to people’s individual needs.
Staff understood how to protect people from poor care and abuse. People received care that supported their needs and aspirations, was focused on their quality of life, and followed best practice. People pursued interests and took part in activities that were tailored to them. The provider ensured people had opportunities to try new activities that enhanced and enriched their lives.
Right Culture
Staff knew and understood people well and were responsive to their needs. People were supported to recognise and achieve their aspirations and to live the life they chose. People and those important to them, including advocates, were involved in planning their care. The provider placed people’s wishes, needs and rights at the heart of everything they did.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 12 February 2020 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.