Primecare

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

The provider’s management team had clear responsibilities and roles and operated clear systems of accountability and good governance. The provider used these to manage and deliver good quality, sustainable care and support for people who used the service.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The registered manager said they felt fully supported by the provider. The staff said the registered manager had an open door policy and was available to speak to or ask for support if required. Staff told us Primecare was a good company to work for and the provider listened to their requests. For example, when possible, things were bought or replaced if needed. The provider had clear processes to monitor and quality assure the outcomes of people using the service. People's views were taken into account in the planning and delivery of care. The registered manager and her team were skilled and knowledgeable.

The registered manager was supported by a deputy manager and a regional manager. The regional manager visited at least weekly and was available to support if needed. The provider operated clear and effective governance, management and accountability arrangements to support the provision of safe and effective care. Notifications were consistently submitted to external organisations in a timely manner as required. Staff and management understood their role and responsibilities and how their approach impacts people using the service. Management can account for the actions, behaviours and performance of staff.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.