Oaklands

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People’s care plans holistically reflected their care and support needs. This included physical, mental, emotional wellbeing, social and cultural needs. Where people required specific support to meet their cultural needs this was reflected in their care plan. People who use the service and their representatives were regularly involved in planning and making shared decisions about their care and treatment, so it is centred around the person and their needs. People were supported to live healthier lives and had choice and control over the activities they participated in. Adjustments were made to ensure people were able to attend their appointments. For example, social stories were used to support people with what to expect before their appointment.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People's care plans contained enough information about what was important to them to enable staff to deliver care in line with their personalised needs and preferences. Handover notes and observations demonstrated that care plans were followed.

Staff explained they worked with other professionals to assess, monitor and meet people's needs. We observed this whilst reviewing documentation and speaking with staff, management and external stakeholders. Peoples care plans were under constant review and staff were informed when needs and preferences were updated. Staff [B] told us “I have sufficient time to read people's care plans and if something changes it is printed out and given to us to read and there is a signing sheet to complete once you’ve read about the changes”.

We observed people being supported in line with their preferences as documented in their care plan. People were supported to move around the home freely should they wish. People were also supported to access their own lounges or bedrooms should this be their preference. We observed staff adapting their approach to meet people's individualised needs.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People were supported to live healthier lives and had choice and control over the activities they participated in.

Staff and management told us they supported people to reach their goals and aspirations, assisting them to overcome any barriers. For example, staff told us that some people had recently been supported to go on holiday which they had not been able to access previously. They were able to enjoy a holiday which included planned activities.

People and their representatives were involved in planning and reviewing their care and support. Adjustments were made to ensure people were able to attend their appointments. For example, social stories were used to support people with what to expect before their appointment.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.