Magna House

At our last inspection we rated this key question as Good. At this inspection the rating has remained the same. This meant people’s outcomes were consistently good, and people’s feedback confirmed this. We found the service used the correct processes, equipment, and assessments to ensure that peoples outcomes were good. The correct processes and training were in place to support staff to fulfil their roles and responsibilities in an effective and confident manner. Staff had a good understanding around capacity to consent, however it was difficult to be seen and evidenced though the online care record system. People were supported if they had communication needs, however, there was a limited number of person-centred decoration or signage within the ward.