Magna House

At our last inspection we rated this key question as Good. At this inspection the rating has remained the same. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care. We found that the current senior leadership team had implemented action plans and strategies to improve the governance and overall management of the service. This included additional training for all staff and services for people. Leaders celebrated having a culturally diverse workforce, implementing a range of experience and skill levels with the service as it better represented the patient group and the wider community. The service provided various innovative initiatives for its staff to maximise their skill set and practice which benefited the patient and their care and treatment. The service has a culture of openness and honesty, encouraging staff in all areas to provide feedback from which lessons could be learned to improve the service and the support it delivers.