Rendlesham Care Centre

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We assessed 1 quality statement from this key question. We have combined the scores for these areas with scores based on the rating from the last inspection, which was good. Our rating for this key question remains good. We found people were supported to remain as independent as they were able and given choice and control over the care and support they received.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People were supported to make choices; their independence was promoted, and they were supported to make decisions about how their care needs were met. One person told us, “I do what I can for myself.” Another person told us that they had always enjoyed gardening and were able to maintain this hobby at the service. People were able to maintain relationships that were important to them and to see friends and family. Relatives confirmed that they were able to spend time with their family members.

Staff understood people had the right to have choice and control over how their care needs were met. Staff encouraged individuals to make choices for themselves. People were supported to follow their interests and to work towards meeting goals and aspirations. One staff member told us, “I allow the resident to make their decisions as long as they are safe and happy.” However, 1 member of care staff described how the hand held devices had a list of tasks which needed to be completed which they felt led to care becoming less person centred.

We observed people's independence and autonomy was encourage and promoted. For example, at lunch time people chose where they wanted to sit. We also observed positive interactions. However, we also observed people sat in 1 of the dining rooms following lunch who did not have anything to do.

The service had a resident of the day system. Each person was resident of the day for one day a month. On this day the focus is on anything that the resident or their relative wants. On this day care plans are reviewed, catering, maintenance and housekeeping speak with the person. A relative gave us an example of something they had requested when their relative was resident of the day which had been implemented and which had had a positive effect. However, care plans we reviewed did not always provide enough personalised information about people, especially people living with dementia. Detailed personalised care plans including people’s life history could help staff better support people at the service, especially people living with dementia.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.