Rendlesham Care Centre

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• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We assessed 1 quality statement from this key question. We have combined the score for this area with scores based on the rating from the last inspection, which was good. Our rating for this key question remains good. We found staff treated people equally and without discrimination. The provider complied with legal equality and human rights requirements.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People and the relatives we spoke with had mixed views regarding the inclusivity of the service in relation to being treated equally and fairly. This was particularly apparent with regards to the activities provided. A person told us “The activities are good. They come to my room if I don’t go to the activities room.” However, a relative said, “They have just started to get activities in. They are not always suitable for everyone. I’ve supplied books, puzzles for the home.”

Leaders and staff understood people had a right to be treated equally and fairly. Care staff told us that activities were improving now that new activities staff had been recruited. They were able to give us examples of equipment they used to support people to communicate and how menus had been adapted to meet people's cultural needs.

People’s care records contained information about their individual health and communication needs. However, more detailed information was needed about a person’s life history, especially where they were living with dementia. This would support staff in getting to know the person and being able to tailor their care. Regular residents, relatives and staff meetings were held. These were used to gather feedback and drive improvements. However, a recent residents survey had only been completed by one person. The registered manager told us they were exploring ways to make the next survey more accessible.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.