Springfield House

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People received individual, person-centred care and support. People were encouraged to keep busy and took part in activities that were meaningful to them both inside the service and in the local community. People’s different communication needs were supported.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Information was provided in a way people could understand, such as easy to read posters with pictures. For example, a pictorial menu was displayed to support people to choose their meals. People had individual communication plans that detailed their preferred methods of communication, including the approach to use for different situations. Staff knew people’s different communication needs well. People’s sensory needs were documented, and people’s rooms had sensory objects such as colour changing lights.

Staff spoke positively about the people they supported. Staff told us, “I think this is a good service. When [person] came here they were very anxious, but the quickly got to know the other residents and he’s settled and happy” and, “People are relaxed, and you know they are happy because they are laughing and joking with each other and with us and the activities people do are really focussed on them, like going to see Crystal Palace or horse riding.”

Most people were unable to share their views with us. We observed staff encourage people to communicate their needs and they responded positively to their wishes and needs and suggestions. One person told us, “I like it here. I like this home.” People’s rooms were decorated and furnished in their chosen way. For example, people had sensory walls, their own colour changing led lights and chose their curtain material, floor covering, light/lamp shades. People had personal trinkets and photos, and prized certificates were framed on their walls. Relatives told us they knew how to raise a complaint and had no complaints at the time of the assessment. They said they were asked to complete questionnaires' about the support their loved ones received.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.