Bedhampton Nursing Home and Specialist Care Unit

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

People’s care, treatment and support achieved good outcomes and promoted a good quality of life. This was based on good practice guidance. People’s needs were assessed and care and support was delivered in line with current standards to achieve effective outcomes. People’s rights for seeking their consent and respecting their choices were upheld. Staff worked well together and with professionals external to the service for the benefit of people.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Effective processes ensured people’s needs were regularly assessed and met. Examples included daily meetings to discuss people’s clinical needs, a ‘resident of the day’ initiative where people had their assessments reviewed and communication about people’s changing needs through handover.

People and their relatives told us people’s needs were appropriately assessed. People or their relatives told us they had been involved in the process.

The manager and deputy manager told us about the clear process they had for assessing people’s needs prior to being admitted to the home and on an ongoing basis. They explained the aim was to ensure people’s needs could be effectively met.

People told us they were happy with the care provided. People and their relatives provided examples of people receiving evidence-based care. These included being checked on and repositioned regularly and receiving the correct type of food.

There were effective processes in place to ensure people were supported in line with evidence-based practice. These were evidenced through monitoring charts, training and comprehensive records.

Staff told us how they supported people in line with good practice standards. This included with their food and drink. The deputy manager demonstrated very good knowledge in relation to national legislation and how this was applied in everyday practice. For example, in relation to falls, distressed emotions and pain management.

Processes ensured staff worked well together and with partner agencies to ensure good outcomes for people. Roles and responsibilities for staff were clearly defined and staff knew when and how to contact external services for support. Records demonstrated people were referred to health professionals in a timely way.

Staff told us they worked well as a team and were complimentary of each other. Care workers said they were well supported by the managers and nurses.

Professionals external to the service told us the team worked well with them to ensure people received good, joined up care. For example, 1 professional said, “Staff are very hands on and caring. They are open and there is two-way communication. We work together for the benefit of the people living here.”

People and their relatives told us they were well supported by the team at Bedhampton Nursing Home and partner agencies. For example, a relative said, “The whole team deliver compassionate and personalised, skilled care to my mother at all times.”

Care plans were in place which detailed how to support people with their health. We also saw that people were referred to health professionals when needed and their guidance was followed by staff for the benefit of people. Meals that needed be served in a different consistency were presented attractively to encourage people to eat. A physiotherapist visited the home weekly and supported people either as part of a group or individually. This benefitted people’s mobility, movement and pain.

A relative told us people were well cared for and staff supported them to eat healthily. A person told us how a referral to a health professional had enhanced their health.

Managers and staff understood how to support people to be healthy. The manager had recently introduced snacks to be provided at night. This increased people’s nutritional intake.

Records demonstrated people’s care and support were regularly reviewed. Care plans and risk assessments were updated if people’s needs changed. There was an effective system in place to ensure staff were aware of people’s changing needs.

People and their relatives told us their care and support needs were regularly monitored which meant they had good outcomes.

Care workers told us they knew people well and if they noticed a change in a person’s condition or the care they were providing was no longer effective, they would tell a nurse. They went on to say the nurse would be supportive and make appropriate changes.

Staff understood the importance of gaining consent from people prior to supporting them with care or treatment. A staff member said, “We will always ask for consent.” They had a good understanding of what action to take if they had doubted a person had the capacity to consent to their care. The deputy manager provided an example of how they supported a person who did not communicate verbally to make decisions about their care.

People told us they had consented to their care and had been involved in the development of their care plan.

Effective processes were in place to ensure people consented to care and treatment. People were given the opportunity to consent from their initial needs assessment and this continued throughout their time at Bedhampton Nursing Home. The provider was in the process of implementing an electronic care planning system which would enhance record keeping about consent. Records demonstrated effective processes in line with the Mental Capacity Act 2005 were in place to support people who did not have the capacity to make specific decision.