Lindsey Lodge Hospice

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We assessed 1 quality statement in the Effective key question and found areas of good practice. The scores for these areas have been combined with scores based on the rating from the last inspection, which was good. Lindsey Lodge Hospice routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent and that they met both clinical expectations and the expectations of people themselves.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We reviewed service user surveys post inspection and found all of them to be positive. The hospice continuously sought feedback and suggestions on how the hospice could improve their services.

Staff monitored the effectiveness of care and treatment. They used the findings to make improvements and achieved good outcomes for patients. The hospice ensured that there was continuous improvements to people’s care and treatment. This included the 24-hour ‘Butterfly’ Line which was a telephone line managed 24 hours per day 7 days a week. The Breathe Easy Enablement Programme (BEEP) helped patients to stay active. The Quality Assurance Committee monitored the outcomes of these programmes.

The hospice participated in both local and national audits. The service kept a local audit plan which was completed and discussed at governance meetings. The audit calendar listed 20 ongoing audits for the service. The service carried out regular audits such as infection prevention control, hand hygiene, medicine management and documentation audits. These showed good levels of compliance with any learning from the audits shared with the relevant teams. The service reported to the Integrated Care Board on measures such as the number of referrals, the number of admissions and the average length of stay for patients. It used benchmarking data from Hospice UK to measure its service. Hospice UK is the national charity for hospice and end-of-life care.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.