ABI Homes - Oxley Park

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We assessed the following Quality Statement: Independence choice and control. People were supported to live as independently as possible. People were supported to have choice and control of their lives and were empowered by staff to to do. Policies and processes were in place to facilitate this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We observed staff to be kind and caring with people living in the service. Staff focused upon supporting people in the way they preferred so that people could have as much choice and control over their lives as possible.

Each person had a key worker who met with them monthly to discuss their support, identify personal goals and work towards achieving them. Staff empowered people to make decisions. Where people were unable to make decisions, this was clearly evidenced through mental capacity assessments and best interest decision making processes.

Staff promoted independence. One staff member said, “Adapting to the individual is key for me as I think that’s very important to enable [staff] to support people in the best way that suits them and keeps them independent.”

Staff supported people so they had control of their lives and how they wished to spend their time. We saw an exchange between a staff member and a person where the person was deciding how they wanted to spend their day.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.