Bury Lodge Nursing Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were treated with kindness compassion and dignity. Staff promoted independence and treated people as individuals. People’s individual needs and preferences were understood and reflected in people's care plans.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff we spoke with all came across as passionate for the people they cared for. One staff member told us, “Whenever I provide personal care to any of the residents, I make sure their privacy and dignity is respected.” Another staff member said, “While providing care to the residents I will approach them calmly, give them with time to respond and show patience.” The registered manager praised the staff and felt they were all friendly and were aware that they know they are not working at Bury Lodge Nursing Home but they were working in people’s homes.

People and their families all felt that they were treated with kindness, dignity and compassion. One person told us, “I find them perfectly nice.” A relative said, “Definitely do treat kindly and with compassion and dignity.” Another relative told us, “No concerns all staff are really caring.”

Professionals told us that staff were very helpful and that staff were "great" with the people they cared for.

All the interactions we observed between people and staff were positive and friendly. Staff communication with people was warm and friendly, showing a caring attitude.

Staff demonstrated detailed knowledge of people as individuals and knew their personal likes and dislikes. One staff member told us, “I will always follow their person centred care plan while dealing with any of the residents. The care plans provide us with a detailed view about a resident's need.” Another staff member said, “Person centred care plans and their life story book provides us with a detailed information about the resident as a whole.”

We observed lovely interactions during the inspection where staff treated people as individuals. For example, for one person they did not like wearing their hearing aids and relied on a member of staff to assist them when they spoke with us. The staff member was obviously used to communicating with them, holding their hand and speaking into their ear and they were accustomed with being able to rely on the staff member. They assisted them patiently and with good humour.

Feedback suggested that independence and choice was promoted within the service. One relative told us, “Staff are aware of her needs and provide support where needed but encourages her to maintain her independence by giving her small household tasks to complete, such as helping to lay the table for meals if she chooses to do so.” Another relative said, “She settled straight away and has made friends among the other residents and the staff. It is the perfect place for her. I know from seeing her that she feels at home there and is the happiest I have seen her for many years.”

People’s care records included information about their personal circumstances and how they wished to be supported and preferences are understood, and these are reflected in their care. Daily life and social interaction plans were in place and falls support plan recognises when people might need equipment to support independence. These were regularly reviewed and updated as people's needs changed.

Staff understood the importance of encouraging people to stay as independent as possible and described how they assisted people to maintain this whilst also providing care safely. One staff member told us that, “To promote independence is a must wherever we can.” The registered manager told us, “Our approach is to provide care that is as individualised and responsive as possible, within the practical constraints of a group living environment.”

Feedback from people and their relatives indicated there was a strong focus on people being supported with prompt response to any health or immediate needs. Nursing staff spoken with were confident on how to meet clinical needs for people with physical health. Feedback received supported this.

Staff seemed attentive. When assisting a woman to eat, the carer told her was on each spoonful and avoided giving her one of the components of the meal when she seemed to dislike it. If people were asked to make minor decisions, it was not assumed they would consent. Their opinion was asked, and their response waited for, people were not rushed. One man was asked if his wheelchair could be moved. The carer waited until he smiled and then moved his chair and gave him a thumbs up.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.