Noblesse Care Ltd

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

This was the first assessment of this registered service under a new provider and therefore we assessed all 7 quality statements from this key question. Based on the findings of this assessment, our rating for this key question is good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care. The provider had established oversight and security systems, which they operated effectively. The managers had the skills, knowledge and experience to lead effectively. The provider’s culture was positive, open, and honest. with leadership and management that was supportive and open to feedback.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The registered managers and staff told us they aimed to support people to lead independent and fulfilling lives in their homes for as long as possible. There was a clear culture and vision that enabled this. This was reflected in the service user guide that was issued to people.

People were issued with a service user guide and staff were issued with a service handbook which gave an overview of the provider’s aims and ethos. Individual supervision and staff meetings were used to reinforce this culture.

Staff told us the service was led by suitably competent and approachable managers. The feedback we received from staff about the registered manager was positive. A staff member said, “I enjoy working here. [The registered manager] is very supportive.” The registered manager had the relevant skills, knowledge, and experience to lead the service. They were aware of the responsibilities of the role.

Individual staff supervision and team meetings were used by the provider as a platform for staff to raise any concerns and an opportunity to meet with their peers and the registered manager.

The provider valued and listened to the views of staff. Staff told us they were given opportunities to provide feedback about the service and their opinion was valued.

The provider promoted an open and inclusive culture which sought the views of people using the service, their relatives, and staff.

Staff told us they were treated equally. They said they worked well together as part of a diverse team.

The provider operated an equal opportunity recruitment process.

The registered manager carried out a number of audits and quality checks to monitor the quality of service and ensure people received a good standard of care.

Regular audits were routinely conducted by the provider. These audits included overseeing staff training, observing staff working practice, staff file audits, care plan audits, reviewing daily notes and surveys. These audits indicated the provider was providing a good service. The registered manager understood their responsibilities in relation to their regulatory requirements around notifiable incidents.

People told us staff supported them to access community healthcare services as needed.

The registered manager and staff told us they worked with external health and social care professionals and worked in line with guidelines, such as occupational therapists.

We did not receive any feedback from external health and social care professionals, however records seen indicate there were no concerns in this area.

The provider worked closely with various external agencies including, GPs, various community teams, social workers and local authorities, this was documented in care records we reviewed.

Staff recognised the importance of learning lessons and continuous improvement. They told us any incidents and accidents that were recorded were reviewed and lessons were learnt and shared with the team. .

There were processes in place to record all incidents, accidents, complaints and other audits. There was an improvement plan which pulled together areas of improvement from completed audits.