Eden Holme Care

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were treated with kindness by staff who knew them well and supported them to maintain their dignity. Staff understood people and responded to their individual needs. The provider demonstrated appreciation of their staff.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People were supported by staff who were kind and responsive. Staff knew people well and were skilled to recognise if people were becoming anxious and able to support them in a dignified way to reassure and distract them.

People were supported to make daily choices, for example, the provider implemented a pictorial menu to enable people to make choices about what they wanted to eat. Staff promoted people’s choice and control by encouraging people and respecting the decisions they made.

We saw kind, caring and respectful interactions between staff and the people they supported.

The provider implemented systems which enabled people to make choices and be involved in their day-to-day care.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider acknowledged employee of the month, arranged for gifts to be given on special occasions and supported individual staff career development. Staff felt supported in their roles. One staff member told us, “We have a supportive team and manager.”

The provider implemented initiatives to recognise and reward staff commitment and good practice. The provider had processes in place to ensure staff were involved in the day to day running of the service. We found regular staff meetings took place and staff were encouraged to contribute their thoughts and ideas.