Rosevilla Residential Home

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We assessed all of the quality statements in this domain. People told us they were treated kindly and by caring and responsive staff. Staff were able to discuss examples around how they provide dignified care for people. People were supported with their health needs and there was processes in place within people’s records to ensure all planned care was assessed and reviewed in line with people’s wishes.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Everyone said the staff treated them with kindness and dignity. Comments included; “The staff are brilliant” “The carers, laundry staff and housekeeping are amazing” and “The staff are really caring, nothing is too much trouble."

Our conversations with staff evidenced how they always knocked on doors before going into bedrooms and bathrooms. One staff member said they ‘treat the residents like they are my family.’ Also “If someone is upset I sit and talk to them try and make them feel better.” There was a list of people’s birthdays held in the kitchen and the chef said they make a cake to celebrate birthdays.

We received positive feedback from the local authority commissioning team with regards to the kind and caring nature of the staff.

Conversations and interactions staff had with people showed they knew them well. For example, a member of staff was observed speaking with a person about their family and where they used to live, the person was fully engaged. Throughout the day staff were observed treating people with kindness, compassion and dignity. Staff sat close to people when speaking with them and listened carefully to what they said. People’s personal records were locked away. Staff were observed knocking on bedroom doors before entering.

People told us the staff treated them with respect. Some comments included “They are lovely and yes they are kind with me” Also a relative said “They seem to respect his privacy, he’s fully dressed and shaved when he goes to the lounge."

One staff member said, “Of course its treating people as an individual” . They also said, “No two people are the same we are all different and like different things.” All staff spoken with felt care plans provided them with a good level of information about the person, their likes, dislikes, and preferences.

Staff were observed engaging people in activities. Activities included board games and artwork. Staff offered people hand massages and manicures. We observed 1 person spending time in their bedroom with 3 of their visitors. The visitors were provided with additional chairs and refreshments. A pictorial menu was displayed in the dining room and reflected the meals for that day. We observed the lunch time meal . A staff member sat next to a person and asked them if they would like their food cut up the person said yes and the staff member assisted. People were offered a choice of hot drinks during their meal.

People's care records demonstrated people were treated as individuals. Care plans contained background information about the person, such as their former employment and family tree. This information helped staff get to know people on a personal level. Risks assessments showed risks were assessed in a person-centred way. People’s care records recorded their communication needs and provided guidance for staff on the most effective way to communicate with people.

People told us “The Staff are lovely and friendly, they help me washing and getting dressed. The food is lovely and we have a choice. We have an entertainer every two weeks. We do exercises and we do games."

Staff told us they promoted people’s independence as much as possible and always offer them choice.

People were seen moving freely around the home. When assisting people into the dining room and lounge staff asked people where they would prefer to sit. People were seen using equipment such as Zimmer frames to enable them to mobilise around the home independently. There were adaptations around the home to help promote people’s independence such as handrails along hallways and in bathrooms and walk in showers and toilet seat risers. People had access to call bells in their bedrooms and in communal areas including bathrooms. There was a clock and a date and weather board displayed in the lounge displaying the correct information. A clock in one person’s bedroom showed the incorrect time, this was actioned when raised with the manager. People were given a choice of food and drink at lunch time and when drinks and snack were served in between the main meal. There was a selection of cold drinks and clean glasses on a sideboard in the lounge for people to help themselves.

People's care records demonstrated people were provided with choice. For example, daily records evidenced people had a choice about what time they wanted to get up and go to bed. Where people lacked capacity decisions were made which respected people’s right to choose and their independence.

Staff spent time holding people’s hands and chatting to them. One person told us “The girls are lovely and help me to do things and get dressed. I think that the food is good, I like fish and chips on Friday."

Staff told us they had time to support people and respond to their needs. One staff member said “It is nice, because we do get time to just sit with people."

People were assisted into the dining room and settled at tables they chose to sit at and were served with their choice of meal, staff confirmed choice before serving. The mealtime was relaxed and unrushed and staff provided timely assistance to those who needed it. A staff member sat next to a person and asked them if they would like their food cut up the person said yes and the staff member assisted. People were offered a choice of hot drinks during their meal. A staff member noticed one person was emotional whilst sat at a table in the lounge area the member of staff pulled up a chair and sat next to them and offered them their hand and spent time reassuring them. The person appeared to respond positively to this.

Staff we spoke with said they liked working at the home. One staff member said “I love my job and managers are approachable and responded to any concerns raised.” The staff member also said “The team all get on and work together."

There was team meetings in place as well as wellbeing champions, supervisions, appraisals and recognition schemes for staff.