Acorn House - Laindon

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• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We did not look at all quality statements for Responsive at this assessment. The service was responsive. People received care which was responsive to their needs. The health and care needs of people were understood. This rating uses some scores from the previous inspection.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People and family members were positive about the care received at Acorn House. A family member told us, “[Relative] can’t wait to return when they have been away, the staff are very responsive to their needs.” People were supported to access and attend a wide range of activities which included, discos, swimming and day centres. A person told us, “I like going to disco on a Wednesday”. One family member told us, “[Relative] was spending more time in bed, but the staff have managed to introduce more activities and [relative] has now started going swimming.” A health professional told us, “I would like to see the clients engaged in a little bit more structured activity, crafts, cooking etc. They do try to get the clients engaged in meaningful activities outside of Acorn House.” People were encouraged to maintain relationships and contact with friends, family and people important to them. One person told us that they visited their partner regularly and was supported to do this and their care plan reflected this.

The registered manager told us “This is people’s home; they should always be involved in their daily living. Each person is different, we explain risks to the person and accept they might choose to make an unwise decision.” People were encouraged to maintain relationships and contact with friends, family and people important to them. Staff had knowledge about people and their individual needs. Staff understood people had a right to be treated fairly and equally. A staff member told us, “We know the residents and we understand their needs, their triggers and how to support them.” Staff received training in equality and diversity.

People had access to external health and social care professionals as and when they needed them. People’s care records showed they had been supported to access the different areas of health care they needed in a timely way. For example, one person was supported with attending their annual health check.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.