- Homecare service
Green Cross Medicare Limited
Report from 7 January 2025 assessment
Contents
Ratings
Our view of the service
Green Cross Medicare Limited is a domiciliary care service providing a regulated activity of personal care. The service was providing care and support to people in their own homes. Not everyone who used the service received personal care. CQC only assesses where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this assessment, there were 15 people using the service. This was a planned assessment of quality statements under the key questions of safe, caring and responsive. The assessment took place between 9 and 11 January 2025, we visited the office on 9 January 2025. Systems and processes meant people were protected from avoidable harm. There were enough staff, who were recruited safely had the necessary skills and training to provide care. Risks to people’s wellbeing were identified, assessed and staff worked in safe ways. Safeguarding procedures were in place. People were supported to maintain their independence to keep well. Staff were kind and caring, taking into consideration people’s individuality. People were supported to retain their independence and were treated with dignity and respect.
People's experience of this service
People were happy with the care and support provided by Green Cross Medicare Limited. People told us their risks were managed well, and they were appreciative to be supported in the own home. Communication was managed effectively, and people told us they could rely on the service. People told us they were treated with kindness, dignity and respect. One person told us, “We are very happy, carers are very professional, I cannot speak highly enough of them.”