St Edwards Close

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

The service was effective. Peoples risks and needs were assessed with them and their relatives. People had care and support plans in place that reflected their needs and the risks to them, as well as their preferences.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People’s relatives confirmed they were involved in the review process of their family member’s care. One relative said, "I was invited to a review by the home recently. The local authority care manager attended as well.”

Staff told us each person had an allocated keyworker. They said they act as a designated staff member taking the lead in looking after 1 or 2 people’s care. They said they are guided by the information set out in people’s care and support plans and that these are based on needs and risk assessments for each person. The registered manager told us every keyworker has to complete a monthly report detailing progress made with the support plans.

People’s care files demonstrated people’s physical, mental and social needs were all assessed as part of the needs assessment process. People’s care, treatment and support was delivered in line with current legislation and standards which helped to achieve effective outcomes. Needs and risk assessments were used to develop individualised care plans which provided staff with information on how best to support people to meet their needs.

People’s relatives were aware their family members had care and support plans and agreed these plans were person centred detailing their family member’s preferences and wishes. People’s relatives told us their family members needs were assessed together with the person, themselves and health professionals to ensure the service was able to meet the person's needs and wishes. They said they were also involved with care planning and that people's care plans included their preferences and wishes, their healthcare conditions as well as the care and support they needed.

People's individual risks were assessed and risk management strategies were developed to minimise these risks and to help keep people safe. Staff told us they found people’s care plans helpful in knowing how to support people appropriately especially when they were experiencing signs of anxiety or distress. Comments included, “Care plans help us to support people better”, and “Support plans are person centred and essential for staff to be able to assist people with their care.” Feedback from staff confirmed assessments considered people's protected characteristics under the Equality Act 2010 to make sure that if the person had any specific needs, such as those relating to their religion, culture or sexuality, the staff could meet those needs. They said people were central to this process.

There were appropriate policies and procedures to do with risk assessments and care planning in place for staff to follow and which staff were aware of. Assessments considered people's protected characteristics under the Equality Act 2010 to make sure that if the person had any specific needs, such as those relating to their religion, culture or sexuality, the staff could meet those needs.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

Relatives told us they thought their family members were supported to be healthy by having these health checks but also by being encouraged to participate in physical exercises such as going to the gym, walking, cycling and swimming.

The registered manager told us maintaining good health for people was a priority so regular health checks were carried out. We saw up to date records that showed people received these checks.

The provider worked closely with health services to make sure people’s needs were met. Regular appointments with dentists, opticians, chiropodists and GPs were arranged for people according to their needs. The care plans we inspected included details of health professionals and there were procedures for staff to follow in reporting any health emergencies.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.