St Edwards Close

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

The service had comprehensive governance audits and arrangements which supported continual improvements in the service. There was a programme of various audits which helped identify areas requiring improvement. The registered manager and staff were compassionate and inclusive and they took account of issues relating to equality and diversity. Staff felt supported and able to speak up to raise issues or concerns.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Staff told us they felt well supported and were given training and support to carry out their roles effectively. One staff member said, "Yes, it is a nice place to work", and "staff work well together". Another member of staff told us they had training in supporting people with autism and learning difficulties. Staff told us they felt able to approach the registered manager if they had any concerns.

The service had systems for staff to seek support and raise their concerns. There were regular staff meetings, where important developments about the service were shared. Staff received training to support them in meeting the values and aims of the service. We saw for example that staff received training in equality and diversity.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We spoke with the registered manager about the improvements made since the concerns were raised by a local authority visit earlier in 2024 and the actions required to rectify the issues found. The provider drew up an action plan to ensure each element of concern was rectified. We reviewed the quality audit and the actions taken. All issues had either been addressed or there were plans in place to do so. This reflected the provider’ commitment to continual improvement and taking action when shortfalls were identified. Concerns in relation to infection control issues and the safety of the environment had been rectified.

There was a programme of audit and checks in place in order to identify areas for improvement. Action plans were in place to provide a framework and timescales for improvements to be made. This included listening to feedback from people and their families and creating an action plan based on survey feedback.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.