St Edwards Close

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

The service was responsive. Care plans were person centred and tailored to the needs of the individual. Care plans were reviewed to include people's changing needs. People’s relatives knew how to raise concerns and complaints and they were confident they would be listened to and acted upon promptly.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People’s relatives told us their family members had care and support plans in place, they said staff assessed people’s support needs. This information was used to plan the care and support they received. People we spoke with knew about their care plans and said they were involved in their development. We recommended to the registered manager that people or their relatives be asked to sign their care plans to evidence their agreement to them. The registered manager told us they would ensure this was completed together with reviews as this would confirm their agreement with what was written down. People’s relatives told us their family members had monthly meetings with their ‘key worker’, a designated staff member who took the lead in looking after their care. Minutes from these meetings showed how staff had discussed with each person their preferences and needs such as activities they would like to attend and what they would like to do, as an example, for their holidays in the summer. We saw staff offered people choices in what they would like to do. We saw care plans were personalised to reflect people’s preferences. Each person had an activities timetable outlining a range of social, recreational, educational and occupational activities for each person. People told us they were able to make choices about what they wanted to do.

Staff confirmed their roles as ‘key workers’ and they told us they completed monthly reports reflecting any progress made for people with their care plan objectives. Staff said care and support plans were useful in helping them focus on the person’s needs and risks and how best to support them.

We noted care plans described who the person was, their background, knowledge and wishes of how they would like to be supported. Care plans were tailored to a person’s individual needs; they were in the process of being updated but all had been reviewed in the last year or earlier where a person’s needs and circumstances changed. The care plans we saw identified each person’s needs and their short and long term goals. Information was included in people’s records about what people could do for themselves, their strengths, and how staff could support people to achieve the identified goals. We also saw from the daily records how staff actually supported people on a daily basis and we saw this was consistent with the information in their care plans.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.