Abigail Court (Domicillary Care)

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People's choices and preferences were included in their care plans. These were regularly reviewed and updated as people's needs changed. Key workers regularly met with people to discuss their care needs and wishes.

Staff understood person centred care and were able to explain how they ensured people were given choice and control in their lives. Staff spoke positively about people and gave examples of person centred care. For example, one staff member told us, "People are given choice over what they want, we always ask people what they want and they can always change their minds."

People told us their care and support plans were developed with them and they were consulted about any changes. People told us they met with their key worker monthly to discuss any changes that might be needed.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.