Abigail Court (Domicillary Care)

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were in control of their care and support. The provider was proactive in obtaining feedback.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The provider completed monthly care reviews with people to gather feedback, where needed, this resuted in changes to people care and support. The provider also completed an annual survey with people. Feedback gathered during these processes was reviewed and any actions needed formed part of a service development plan.

People told us they were involved in their care and support plan. People told us they had a key member of staff they could go to if they had any questions or needed support around their care. People were regularly asked to provide feedback.

Staff told us they supported people to feedback on their care. Staff told us this was done informally during the care visits and formally through a monthly care review with people.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.