- Homecare service
A Kind Homecare Hinckley & Bosworth
Report from 31 October 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment: 27 November to 2 December 2024. A Kind Homecare Limited is a domiciliary care agency that provides care and support to people living in their own homes. At the time of our assessment there were 40 people receiving support with personal care. People were protected and kept safe. Staff understood people’s needs and managed any risks related to their care. There were enough staff with the right skills, qualifications and experience. The provider made sure staff received training and regular support in their roles. People and their relatives were fully involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. The registered manager worked closely with people, their relatives and health and social care professionals to ensure the best outcomes. Staff involved people in decisions and made sure they understood their care and treatment to enable them to give informed consent. People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. Staff responded to people in a timely way. People knew how to give feedback and were confident the provider would take it seriously. People received fair and equal care and treatment. Managers and staff had a shared vision and culture based on personalised care, respect and trust and The culture of the service was extremely friendly, open and transparent where people's and staff voices were listened to in order to continually improve the quality of care. The management team were visible and supportive to both people, relatives and staff and had good oversight of the care provided. They were instrumental in continually developing the service to meet and maximise people's outcomes.
People's experience of this service
The service was very caring and had an emphasis on caring for people as individuals. People and their relatives were very positive about their care and support and, without exception, praised the kind and compassionate attitudes of the staff team. Comments included, “Staff give me quality care; I feel safe with them. All the staff are very respectful,” and “Staff couldn’t be more kind and considerate to me and my [family member].” Staff understood the importance of building positive relationships with people and involving them in all aspects of their care. Relatives confirmed this and complimented how staff interacted and engaged with them and their family members. People were encouraged to give feedback about their care and support to ensure it was meeting their needs. A relative told us, “[Name of family member] has a specific health condition. The [registered] manager had careful discussions with us both. A detailed care plan was made and copied into the care plan. I am impressed that all the staff read the care plan. It is reviewed regularly with us and any changes are entered onto the digital care plan.” People and their relatives had a great deal of confidence in the service and the care provided and said the registered manager was dedicated in her role. This included covering shifts and going above and beyond when needed to ensure people’s needs were met. The registered manager and management team had a visible presence and visited people regularly. A relative said, “The [registered] manager is exceptional; they are involved in everything. They are always on hand if I need them; I am so lucky.”