A Kind Homecare Hinckley & Bosworth

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.  

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People’s communication, health and emotional needs were outlined in their care plans to enable them to receive care in the way they wanted. A relative told us, “[Name of family member] has a specific condition and staff had careful discussions with us both. A detailed care plan was made and copied onto a digital application. I am impressed that all the staff read the care plan.” A second relative told us, “I noticed a difference with this initial assessment from other care agencies. This one has much finer detail and is more comprehensive.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. The registered manager was able to access a range of clinical and social care resources which helped to ensure staff followed best practice. For example, staff used recognised clinical assessment tools to assess for pressure risk and malnutrition to ensure people received the care they needed. A relative told us, “[Name of family member] has pressure relieving equipment as they are at high risk of pressure wounds. The staff check [Name’s] skin on every visit and apply creams regularly to manage this risk. I trust them to do this and it’s a big help for me.”

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. People had hospital grab sheets which contained essential information so their needs were understood in the event of a hospital admission. Staff worked alongside and shared information with partner agencies, including relatives and health professionals which helped to ensure people’s needs were met.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support. Staff monitored people’s health and well being, including fluid and nutrition. We saw timely action was taken if a person was unwell or needed more support. A person told us, “Staff watch me the do the exercises the physiotherapist gave me and help me use my walking frame correctly to make sure I am doing everything in the right way to stay mobile.”  

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. People’s care plans included clear goals and outcomes. Staff completed daily records which helped them to monitor and respond to changes in people’s needs to promote positive outcomes.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. Consent to care and support forms had been completed with people and care plans included best interest decisions where appropriate. Staff had up to date training in The Mental Capacity Act 2005 (MCA) and could give examples of how they sought consent from people. People confirmed staff always sought consent and consulted with them prior to providing support.