Prof-Care Limited

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

The service complied with legal equality and human rights requirements, including avoiding discrimination, having regard to the needs of people with different protected characteristics and making reasonable adjustments to support equity in experience and outcomes. Staff knew people well as individuals and knew what their preferences, likes and dislikes were. Information relating to people’s personal, cultural, social and religious needs were however, not always recorded. People were supported to see health professionals if this support was needed, and people and their relatives were asked for feedback on a regular basis. You can find more details of our concerns in the evidence category findings below.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Information was given to people when they first started using the service. However, this needed further work to fully meet the accessible information standard. Care plans also lacked detail of people’s communication needs and how to support them in this area.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Overall people and their relatives felt they were treated as individuals and their views sought and listened to. One relative said, “They most certainly are caring and most definitely do listen to us both.”

Staff spoken to knew people well and how they liked to be supported and that people had a right to be treated equally and fairly. The registered manager told us, “At the moment we are really lucky as we have a number of staff who speak different languages so can have specific people who can help people of the same language.” The registered manager was also aware of respecting a diverse staff team and made adjustments to support staff experience positive outcomes. For example, arranging leave to allow staff to celebrate cultural events that were important to them.

The provider had policies and procedures in place relating to equality and diversity. Staff received training and had good knowledge of equality and diversity. The provider actively sought out the views of people to continuously improve the service, so they received regular feedback from people and their relatives. People’s care records did not contain information about their wishes in relation to how their social, cultural, and spiritual needs should be met so that staff had access to information about how people should be supported with their specific needs.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.