Servesoul - Camden Office

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We spoke with 2 people using the service and three relatives, we also received written feedback from two other relatives. Everyone we spoke with felt that care workers were well trained and knowledgeable about their care needs. They felt safe in the care of the care workers and able raise any concerns should there be any. Those who had specialist equipment felt the care workers know how to use items correctly. One person told us “the carers were an absolute blessing to our family, we were able to be confident and relax knowing that [relative] was well cared for when we weren’t there." We were also told that “I couldn’t rate them highly enough, they care for my [relative] so well, they had the most wonderful manner with her and it really felt as though they truly did care." Everyone we spoke with said the care workers who attended their home were usually the same staff members. If their usual care worker was unavailable due to leave the office communicated this to them beforehand and let them know the name of who they should expect in their place. All those we spoke with felt they were treated as individuals by the care workers and felt their needs and preferences were sought and considered. They were asked for consent prior to personal care tasks being carried out. Those who were receiving care and/or where relevant their families, told us they had seen their care plan and know what was in it, they also said they were involved in making any changes should the need arise.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People told us they felt they had choice about what happened regarding their care.

Care staff were very clear about providing people with choice and respecting people's preferences.

The registered manager was able to talk about how the values of the organisation were underpinned by promoting choice and independece. This was supported by values statements that were shared with people using the service and relatives.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.