Servesoul - Camden Office

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Staff understood people's needs with regards to their disabilities, race, sexual orientation and gender and supported them in a caring and considerate way. Feedback from people using the service and relatives also showed that they felt respected and treated with dignity. Care staff were able to tell us about promoting people’s independence. Care staff feedback was respectful of people, and they believed that the provider's expectations about how care was provided gave very clear guidance to them. Care staff gave specific examples of how they would ensure they maintained a person’s privacy and dignity at all times. The provider gave clear information to care staff and trained them in order to provide dignified and considerate care. Planning the care of people took account of the whole person. Care plans did not focus purely on health and physical care needs. Our conversation with senior staff at the service and the written feedback received from care workers demonstrated a person centred approach and commitment to viewing people as individuals.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Feedback from people using the service and relatives showed that they felt respected and treated with dignity, and were listened to.

Staff understood people's needs with regards to their disabilities, race, sexual orientation and gender and supported them in a caring and considerate way, taking account of each person's individual needs and circumstances.

The provider gave clear information to care staff and trained them in order to provide dignified and considerate care, respecting diverse needs. Planning the care of people took account of the whole person. Care plans did not focus purely on health and physical care needs.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.