Aurora Hyde Lodge

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Aurora Hyde Lodge is a residential care home for people with a learning disability or autistic person. The assessment was started on 4 March 2024 and finished on the 22 March 2024 and was in response to concerns. The site visit was on the 4, 5 and 8th March 2024. We reviewed 8 quality statements; safeguarding, involving people to manage risk, safe and effective staffing, delivering evidence based care and treatment, supporting people to live healthier lives, Independence choice and control, shared direction and culture, and governance. We found since our last inspection the service has remained rated Good overall. Although we found 2 breaches of regulation making notifications when required and governance. This was due to notifications not being made when required including when incidents had occurred and when concerns of a safeguarding nature had occurred. We also found governance arrangements were not always identifying shortfalls including when safeguarding concerns were raised and making relevant referrals along with improvements needed to some people’s care plans and risk assessments and mental capacity assessments. Right Support; People were supported by staff who knew them well and who gave them choice and control. Recent staff challenges meant activities such as swimming and cycling were not being provided. Improvements were needed to people’s care and support plans ensuring they contained accurate and up to date information and to undertaking Mental Capacity Assessments and best interest decisions. Right Care; People were supported by staff who had robust recruitment procedures in place and who were kind and supportive. Right Culture; Relatives told us they were able to visit the service and staff and the registered manager were approachable. The provider and registered manager recognised the need to recruit to the vacancies in the service. They were also meeting with families and health care professionals so there was an open and transparent culture.

People's experience of this service

Families felt the support provided by staff was good. They told us, “Really really pleased with the service” “No concerns” and “Really good”. Families spent time with people and there were no restrictions on visiting. People were supported with health and social care professionals this included social workers, visiting professionals and their GP. Improvements had been identified to partnership working to ensure people’s outcomes were achieved. Health care professionals were liaising with the service including the management team and support staff so that people had clear objectives and staff knew how best to support people with their individual needs. This supported a culture that was open to partnership working.