Aurora Hyde Lodge

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were supported by staff who were familiar with their individual needs. Staff gave people choice and control. Care plans confirmed people’s support arrangements and people were given choice around daily routines such as personal care and what menu and meals they wanted. People were supported with a routine that was bespoke to them although some activities were not always being fulfilled. People were supported by staff who were kind and caring. Staff we spoke with knew people well and we observed people being offered choices. Where people were using different communication methods such as Makaton, pictorial and communication devices staff spent time with the person supporting them. People spent time with their family. Families confirmed they were able to visit people and there were no restrictions on this. People’s independence was encouraged by staff who gave people choice about their care and support. Families were involved in people’s care and most had regular feedback from the service around the support provided to them.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Families raised with us activities were not always being completed. One family member said swimming and walking was not always being undertaken and there were concerns about the use of the mini bus as staff were not always trained. Another family member raised concerns about swimming and cycling which the person used to receive support from staff with. This was shared back with the service. So they could look at how to support people with their activities.

Staff told us people could have visitors when they wished. A staff member said, “Visitors are regular.” Staff could give examples of how they supported people in maintaining and developing their independence. Staff told us about the activities people engaged in. A staff member said, “People go to a disco, sensory room, cycle, visit the beach, the cinema and local walks.”

People were supported by staff who were kind and caring. Staff we spoke with knew people well. We observed people being offered choices. We observed people using different communication methods such as Makaton, pictorial and communication devices.

People were supported through a range of communication methods that people used. People's views were sought with what they wanted to have on the meal choices. Staff promoted and encouraged people’s independence and staff knew how to present choices to people. Care plans could be improved to include information around sexual safety, sexuality and how people could be empowered. Families were encouraged to visit and the registered manager was liaising regularly with most families.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.