Agnes House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

During this inspection we observed staff using gestures and sign language to support verbal communication with people. People indicated their choices and staff responded accordingly. People were supported to maintain their relationships with family members and were able to access the community on a daily basis. We reviewed the records of what people were doing when in the community and recommended further detail was required to support the range of activities staff told us people engaged in. People’s protected characteristics were respected by the staff team.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People had access to their family and were supported to spend time together. At the time of inspection plans were in place to support people to visit their mother to celebrate mother's day. People also had relationships with others in the local community, including other people supported by the same provider.

People were able to direct their care and people's wishes were respected. Agnes House could accommodate more people however, the registered manager told us they had deliberately not increased the number for people living in the service. This was because the people they supported were settled and they did not wish to cause disruption. Where we did raise concerns about the environment, we were made aware it was logistics that were causing the delay. We were told it was known people could become unsettled with contractors in their house and their environment changing could be unsettling. Staff and leaders both told us they needed to take time to plan things to ensure people felt in control and did not become anxious or distressed.

We observed people bring treated with dignity and respect. People were able to choice whether they spent time with others and staff were seen communicating with people before any decision was made. We did not observe any equipment in the home aimed at promoting people's independence.

People were described as settled by the staff team. Staff explained people were well known and this meant they had developed effective processes to support people as they wished and, as they aged. People's rights and choices were embedded in to their care plans and included personal decisions which staff were all aware of and respected. People were supported to manage their health in a way that made sense to them. Some people refused support from certain professionals. We found the staff worked with people to find a solution which mitigated any health risks but respected their personal wishes.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.