Agnes House

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People's care plans reflected how people exercised control over their daily life and outlined people’s routines which were important to them and needed to be respected. Care plans included professional guidance and the provider worked with professionals to update and review when necessary. People had an active community presence and were supported by sufficient staff to ensure any issues could be safely managed and prevent unnecessary discrimination.

This service scored 68 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People received support that was tailored to their needs. People were supported to have an active community presence, maintain relationships and receive care and support that reflected known diagnosis's and risk factors. Although not all relatives were in agreement with their relatives care provision, we received no evidence to suggest people were being discriminated against in anyway.

Leaders and staff were aware of areas of potential discrimination. They supported people to have opportunities and worked to support one another to ensure, as a team they overcame any barriers. Staff told us their colleagues respected each others diversity and made suitable accommodations where necessary. For example, by respecting people's religious beliefs.

The provider supported a number of people in the local area and encouraged people to maintain and develop relationships with one another, as well as others in the community. The provider ensured people were not isolated and were able to engage with their community when they wanted to. The registered manager had ensured people's care plans were person centred and included historical information. This allowed staff to understand people's lives, past events and what was important to them. The team supported people to direct their care provision where possible and were respectful of people's boundaries.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.