Alexandra House

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Alexandra House is registered to provide care and support for up to 58 people. There were 50 people living at the home during this assessment. Care is provided for older people some of whom are living with dementia. The assessment was carried out between 18 June and 19 June 2024. There were enough staff on duty to meet people’s needs. Staff were experienced and trained well. Staff knew how to support people in a person-centred way, which promoted their independence. Risks were managed effectively, and staff had clear guidance to follow which was contained within detailed care plans. People were actively involved in decision making about their care, and staff ensured people felt included . People’s views and preferences were communicated and acted upon. People were supported to maintain relationships that were important to them. They were empowered and encouraged to express their views and provide feedback.

People's experience of this service

People said they felt safe living at Alexandra House. One person told us, ‘’Yes, I feel safe here’’. Another person said, ‘’It’s very good here. You do have to get used to the people; I truly enjoy it here.’’ People were given the opportunity to give feedback and felt that this would be listened to. They were supported to access a wide range of activities inside and outside of the home. People had risk assessments in place and there was clear evidence of their involvement in managing their own risks.