Alexandra House

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People received personalised care that met their needs. People's views and feedback were listened to.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People felt listened to and well supported. One person told us, ‘’It’s all very pleasant they give good general care to everyone. I’m happy here.” Another person said, ‘’If I’m not feeling well, I can eat in my bedroom, but it is my choice. I always just eat what I want, it’s always nice and hot. They do listen to me; they are very good. I can manage most things myself but if I need any help, they will always help me.’’

Staff showed an awareness of people's individual needs, their differences, and preferences. A staff member told us, ‘’I know all of the residents well. I can chat to them and help reassure them as I know them well.’’ Staff told us they encouraged people to be themselves, individuality was celebrated.

Quality assurance and feedback surveys were completed annually for people, relatives, staff and external professionals. The results were used to ensure everyone had a voice and a role in shaping the home for the future.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.