Amberley Care Home

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People and their relatives told us staff were kind and caring and provided dignified and respectful care. People were supported to maintain relationships with friends and families. Families and friends felt welcomed into the home and were actively encouraged to be involved in their relations care. Relatives told us their relation was happy living at the home and there were continued improvements in involving people in activities and prompting independence.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People and their relatives spoke positively about the support they received from the staff at the home. Comments included, “The staff are kind and caring,”; “I wouldn’t go back home, they (staff) are so caring”, and “The staff are friendly, chatty, caring and respectful.” People told us they were supported to maintain relationships with family and friends. We saw examples of relatives and friends being involved in care and support which included supporting mealtime arrangements and reviews of people’s care. A relative told us, their relation was, “Thriving here.” Staff had reignited their relations passion for particular activities which had in turn enabled the person to have improved mobility. Relatives told us there had been improvements in accessing the home at a weekend, as there was now reception staff on duty. People and their relatives told us they had choice and control over their care and support. One person told us they would recommend the home to anyone, and they haven’t looked back. We saw the same person had been supported by staff to lead sermons and a Remembrance Day service to their delight. People told us there were several events regularly taking place at the home which included music therapy, gardening, choir practice, chair exercises and a new cinema room had been created. The provider supported private family time and families could book the cinema room for a private family film or the fine dining room for a lavish meal. One person told us they had been supported to purchase Christmas decorations for the home and was sharing their ideas with staff members and other people for how they should be displayed. People and their relatives told us, staff saw them as an individual and treated them, with dignity and respect. A relative told us, “I like the way they talk to [Name] they are extremely good.”

Staff told us it was important people remained in control of their lives and independence was promoted. Staff told us they prompted people to attend to their own personal care where possible and recorded in care records what people could do for themselves. Staff were aware of different communication strategies to support each individual, for example, shorter sentences and using slower speech.

We observed staff speaking clearly to people or adjusting their language to ensure it was suitable for the individual. We observed family and friends freely visiting the home and being involved in their relations lives. We saw staff promoting people’s independence. For example, we observed staff encouraging people to use cutlery when eating.

People’s independence was continually promoted. Care records described how staff should support people effectively to promote and maintain independence. People were supported to maintain relationships with family and friends and polices underpinned the importance of this. Regular meetings were held with people living at the home and their relatives to ensure people were kept up to date and in control of their lives.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.