Amberley Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People felt fairly treated and were free from discrimination and harassment. People received support from community health professionals without delay.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People felt empowered to make their views known and felt listened to by the staff and registered manager. People and their relatives told us, their care was joined up and they were able to see a GP or other health and social care professionals when they needed to. People told us they had choice and control over their lives.

Staff were aware of how they should ensure any information which suggests people maybe unfairly treated or discriminated against, should be supported immediately. Staff told us, they did not feel anyone was being unfairly treated at the service.

Care records evidenced the support each person required to ensure they received care and treatment without delay. For example, if an individual’s weight should fall below an acceptable limit, prompt action was taken to refer the person for professional support and advice.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.