Providence House and Moira House

We assessed all the quality statements from this key question. the rating from the last inspection, was requires improvement. Our rating for this key question is good. Young people were always at the centre of how their care was planned and delivered. Care co-ordinators with parental responsibility were involved in developing the young people’s care plans. The young people we spoke too told us they knew how to complain, and they felt that they could make a complaint if they needed to, and that staff would take their complaint seriously. Staff understood how to support patients to make a complaint, and managers investigated and responded to complaints in line with the providers policy. We saw that young people could always access the care and support they needed. Individual needs were recognised, and young people were support with those needs, for example dietary, sexual, gender as well as protected characteristics. Reasonable adjustments and support were available autistic people and people with a learning disability. The provider had previously been inspected and responsive was rated as requires improvement. Our rating for this key question is good.