Priory Hospital Arnold

Patient care was coordinated, and staff involved worked well together and with patients. Patients were encouraged to be involved in their care, to include their preferences and where requested information around treatment plans and medications was made available. Staff provided person-centred care and completed robust care plans and assessments with patients. Staff encouraged and supported patients to provide feedback on their care and responded to feedback given. Staff were aware of cultural needs and managers had processes and systems in place to support patients with potential barriers. The provider worked well with patients and external partners when it came to planning for the future.