Priory Hospital Arnold

Managers implemented action plans, strategies and processes which had worked well and improved the overall governance of the service. They had recognised where improvements had been required from the last inspection and but appropriate actions and support in place. Managers were open, honest, and encouraged both staff and patients to provide feedback on the service. We found the provider had implemented processes which were evidence based and measurable with outcomes being used to further improve the service and what it offered. The provider worked well with external partners also involved in the patients care. Appropriate governance processes were in place to ensure managers had oversight of the service. Where required lessons had been learned and communicated from incidents, which were used to drive improvement and innovation. Staff were supported well with numerous well-being resources available to them, enabling staff to perform their roles to the best of their ability which enhanced the care and support given to patients.